REFUND POLICY

Thanks for enrolling with Doc By Phone. If you are not entirely satisfied with your service, we’re here to help.

Follow the steps below for a full, no-hassle, refund within 30 days of your date of purchase. We make every attempt to process the refund as quickly as possible. Our payment processor or your financial institution can take up to 1-5 days for the refund to reflect in your bank account/card.

Refund Steps:

1. Submit a request
   Contact Support by email support@doc-by-phone.com or call us at 844-989-0759.
2. Subject name
   Please clearly state in the subject line that you are requesting a refund and include your order identification number.
3. Provide reason
   Include a detailed description of the reason for your refund in the email. If you are requesting a refund for only part of your order, please specify the products for which you are requesting a refund. This information helps us improve our products.
4. Processing time
   Refunds are usually processed within 48 hours and credited to your original method of payment. Once your request has been reviewed, Support will contact you to confirm the refund process and let you know how to proceed.

If you need further assistance:

Emails us at support@doc-by-phone.com
Call at 844-989-0759

• Monday through Friday 9am to 9pm EST
• Saturday and Sunday 9am to 5pm EST